THE PRINCIPLES AND PRACTICES OF BUSINESS CONTINUITY MANAGEMENT IN INDIAN BANKING SECTOR by N. Santosh Ranganath and Dr. T. Kama Raju


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In the post-industrialization era, banks became the hub of economic activity. This was witnessed widely in the commercial sector or what may be termed as B2B Business-to- Business. Banks also had a significant growth in the development of society at large by way of changes in attitude brought about by personal banking, shifting assets from individuals to the public domain. Advancements in technology, particularly computerization and data communication, brought in an unprecedented dynamism to the banking business. The banking industry is challenged to address the varied needs and expectations of diverse segments of society and business such as youth, working people and retired personnel. Businesses may range from small to medium to large, from process to discrete industry, from rural to urban, from national to global and so on. Each segment has unique demands for a customized range of products and services, combined with convenience, at low cost, “any time, anywhere”. The key factors for a successful Business Continuity Management BCM implementation have been identified based on an analysis of experiences by major banks in India. This paper emphasized the applications of business continuity plans and the principles which are most essential for the banking sector in India to provide better services on the time.