Tech Conflict - Impact of Technology on Management; DR MARKO SARAVANJA on the need to develop emotional intelligence; MEHERNOSH PITHAWALLA on why customer care is key to success at Godrej Security Solutions; STRATEGY - Rishikesha T Krishnan; MARKETING - Ambi Parameswaran, Rishi Jaitly; ANALYSIS - Sushil Saluja; RESOURCES - Aadesh Goyal, Lynda Gratton