As technology and consumers evolve, the retail sector is racing
against time to keep pace. The industry, today, is all about innovations
– innovating in a way that consumers convert into loyalists. Retail
and technology go hand in hand, retail dependent on technology so
completely that success without it in the fi eld is a tough target to achieve.
And the key to all innovation leading to great consumer experience –
personalisation. Personalisation refers to customising the experience
of buying to the very last detail for the benefi t of the shoppers, keeping
every demand and requirement in mind, serving them exactly what they
want, in the colours, sizes and portions they require. As the boundary
between offl ine and online commerce disappears as retailers focus on
fulfi lling the personalised needs of each customer, a fresh version of retail
is taking place, a retail which is far beyond the scope of Omnichannel
and Phygital. It is ‘New Retail’ and this is the concept the May edition of
IMAGES Retail explores in its lead story. ‘New Retail’ is a concept coined
by retailer extraordinaire, Jack Ma, Alibaba’s Founder. The concept works
on the theory that no two physical consumers are the same and that the
physical world will become a real-time manifestation of users’ implicit
as well as explicit commercial desires – in simpler terms, the supreme
integration of offl ine and online commerce leading to extraordinary
consumer experiences. Ma says, New Retail will transform the industry
The issue talks about how New Retail works, with case studies and
how the Indian market can adapt it in its context. The edition also brings
an exclusive feature on the foodservice industry, which is fast changing
and getting more and more competitive by the day. The feature highlights
expert opinions and views from both technical and investment angles.
Finally, the edition continues to brings readers a round-up of India
Fashion Forum 2019, which was held on March 27 and 28 in Mumbai.
Check out some notable insights and analyses from the thinkers and
futurists of the Indian Fashion Retail industry who attended it in large
As always, we hope you fi nd this issue informed and benefi cial.
The largest read magazine in the Indian retail industry, ‘IMAGES Retail’ is a comprehensive and authoritative one-stop information resource for the top and middle level retail professionals. A powerful catalyst for the profitable growth of the Indian retail industry, Images Retail covers the entire gamut of retail operations in India addressing key issues such as investments and opportunities in retailing, innovation in formats, store design & VM, merchandising, real estate, IT, supply chain & logistics, CRM and analytical reports backed by in-depth market & consumer research.